Hèiris Group Holdings Inc. ( hereafter referred to as "the company" ) considers the importance of personal information protection and works to protect personal information,
personal numbers, and Specific Personal Information ( hereafter referred to as "specific and other personal information" ) based on the policies below.
The company formulates, implements, maintains, and regularly improves the compliance program to protect personal information and specific and other personal information by fully educating board members and employees on the importance of personal information protection. ( 1. Formulation and Regular Improvement of Compliance Programs )
The company follows the "basic regulations for protecting personal information and other rules and regulations" It will make a management structure for personal information/specific and other personal information protection considering the work and scope of each department. It will appropriately collect, use, and provide personal information/specific and other personal information and disclose, correct, and deal with the personal information/specific and other personal information for the data subject. ( 2. Adherence to the Bais Regulations for Protecting Personal Information )
To ensure the accuracy and safety of the personal information/specific and other personal information, the company works to keep the personal information/specific and other personal information accurate and up to date. It will also implement safety measures from both information technology and management organization structure perspectives to prevent illegal access, loss, destruction, alteration, or leakage of personal information/specific and other personal information. ( 3. Guaranteeing Accuracy and Safety )
The company adheres to laws and regulations related to the protection of personal information as well as standards and guidelines set by administrative bodies. ( 4. Adherence to Laws and Regulations and Other Standards )
The company promises to respect and protect the personal information of customers who use the corporate website ( hereafter referred to as "the website" ) and the company-run record label websites.
The company does not provide, copy, or duplicate personal information for a third party without the customer’s consent unless information disclosure is required by laws and regulations such as the "Act on the Protection of Personal Information" However, for "data management" tasks, information can be outsourced to information technology specialists if the work is outsourced, by re-contracting with a subcontractor.
The management will be strictly managed so that there is no illegal usage.
The company sets the CEO as the person in charge of internal regulations for personal information protection and personal information management and handling.
The manager will provide the necessary and appropriate education to all employees and supervise the adherence appropriately.
Also, in each of the stages of personal information transferring and storage, the company will organize a safety management structure of personal information so that the personal information is not damaged or leaked and work for maintenance and improvement.
If the customer wishes to correct/suspend usage/disclose the personal information of the customer that the company owns, we ask that you please take the trouble to contact the email contact form "Click Here", to which we will promptly reply.
Also, please note in advance that this Privacy Policy can be "partially amended" without any prior notice as required matters will be regularly revised to match changes in laws and regulations.
The company promises to adhere to laws, regulations, and other standards related to protecting personal information and following the below content to appropriately handle personal information.
Also, for personal numbers and specific personal information of clients and related persons, the below will be formulated based on laws regarding the use of numbers to specify certain individuals through administrative processes.
1. Management of Personal Information
To prevent the leakage, loss, or damage of personal information, the company follows internal regulations related to laws, regulations, and guidelines.
It will implement appropriate safety management measures to work on protecting personal information.
Also, it will educate all employees on the appropriate handling of personal information and will work to maintain and improve the protection.
2. Acquirement of Personal Information and Usage Purpose
The company will appropriately acquire the personal information of customers.
Also, if the company intends to acquire personal information "and acquires information through paper or internet" it will explicitly state the usage purpose of the personal informatiozwn.
However, considering the provision situation, if the "usage purpose is obvious", the usage purpose of the personal information will not be explicitly stated.
( A ) To check and deliver the "products and services" customers purchased or registered.
1. To check the purchase of products and make their deliveries.
2. To check event applications and make ticket deliveries.
3. To check email magazine applications and send emails.
4. To check applications to fan club services and provide the services.
( B ) To improve and develop “products and services” that have been purchased or registered.
1. To make improvements so that products, services, and portal websites satisfy customers better.
2. To make improvements so that products, services, and portal services match customers’ individual needs better.
3. To investigate the level of satisfaction of "products and services" customers purchased or registered.
4. To understand the usage situation of customers and develop new "products and services" in the future.
( C ) To deliver the latest information of "products and services" purchased or registered.
1. To send the latest information about the company’s new "products and services"
2. To send information about fan club services.
( D ) To check and contact "applicants" for recruiting students for training schools, holding auditions, and recruiting other human resources.
1. Checking and contacting audition "applicants"
2. Checking and contacting "applicants" for training schools and other human resources recruitment.
( E ) Other Uses
1. For personal information obtained and kept before the enactment of the Personal Information Protection Act ( before March 31, 2005 ), the information will continue to be used only for the purposes above, ( A ) ( B ) ( C ) and ( D ).
2. If personal information is obtained through a succession of the business such as mergers/spin-offs/business transfers, only information with agreement from the person in question before the succession will be used, or the information will be used after sending a notice or making an announcement to achieve usage purposes.
3. For usage purposes other than the scope above, the personal information can still be acquired and be used without a prior agreement for the following situations: if it is based on laws and regulations necessary for protecting life, body, or assets and obtaining agreement from the person is difficult, or if it is necessary for the improvement of public health or the promotion of the sound upbringing of children and obtaining agreement from the person is difficult, or if it is necessary to cooperate with a government agency, local government, or appointee but obtaining an agreement from the person may hinder proceeding with the necessary work.
3. Providing Personal Data to a Third Party
The company does not provide personal data to a third party except for the situations below.
1. If the customer has given a prior agreement.
2. If the company outsources the handling of personal data to achieve usage purposes to a subcontractor that can exercise appropriate supervision.
3. If the personal information was obtained with the aim of providing it to a third party and the purpose, provided data items, provision methods, contact information to request suspension, and how to accept requests from the person in question is notified to the person in advance or made easily known and if a notice is sent to the Personal Information Protection Commission.
4. If it is based on laws and regulations or when it is necessary to protect life, body, and assets, and acquiring an agreement from the person is difficult.
5. If it is necessary for the improvement of public health or promotion of the sound upbringing of children, and acquiring an agreement from the person is difficult.
6. If it is necessary to cooperate with a government agency, local government, or an appointee to conduct tasks set out by laws and regulations, but acquiring an agreement from the person has the risk of hindering conducting the task.
7. When providing personal data for mergers, spin-off, or business transfer.
4. Providing Personal Data to Foreign Businesses
If the company is providing personal data to a third party ( excluding those with structures that conform to specified criteria in the Personal Information Protection Commission’s regulations based on "Article 24" of the Personal Information Protection Act ) outside of Japan ( excluding countries specified by the Personal Information Protection Commission’s regulations based on "Article 24" of the Personal Information Protection Act ) the company must obtain agreement from the person permitting provision to a third party outside of Japan in advance.
5. Inquiry Regarding the Disclosure of Personal Information
If the person or an agent requests a disclosure/correction/addition/deletion/member suspension of a customer’s personal data, the company asks that you contact the inquiry address below.
For membership information that the person registered through the internet, the person him/herself can correct/add/delete/suspend the membership of the customer’s personal information.
For personal information on the website or other personal information, please contact the below.
Hèiris Group Holdings Inc. ( Hours：Weekdays from 9:00 a.m. to 6:00 p.m. )
General Inquiry and Customer Inquiry "Click Here"
For inquiries, we may check for the person or the agent’s proper identification.
Please note in advance that requests may not be granted for the following situations.
1. If identification of the person or the legitimate agent is not possible.
2. If the requested disclosure/correction/addition/deletion/usage suspension does not correspond to the personal information the company owns.
3. If the company’s disclosure of the personal information has the risk of harming the person or a third party’s life, body, assets, or other rights and profits.
4. If the company’s conducting work properly is significantly affected by disclosing the personal data owned.
5. If the company disclosing the personal data owned violates other laws and regulations.
6. If corrections/additions are requested on the personal data the company owns, and if no correction is necessary considering the usage purpose, or if requests differ from facts.
7. If usage suspension is requested regarding the personal data the company owns, but the company has not made any procedural violations ( usage/obtainment outside the scope of the purpose or provisions to a third party for matters that do not correspond to ( 3-1 ) to ( 3-7 ) ).
8. If the usage suspension is requested regarding the personal data the company owns, but such usage suspension is difficult, and an alternative method can be taken to protect the rights and profits of the customer.
The company takes special considerations for handling the "personal information of customers under the age of 13" If we ask for personal information from customers under the age of 13, we always "get approval from the guardian" Please also note that when you call our customer service, we record the call to check the details regarding the call and for making accurate responses to inquiries and improving the phone services.
6. Handling Personal Information on the Website
Cookies are information sent to the browser of a customer through the server so that customers can use the internet conveniently.
The company also uses cookies for user customers.
Also, while the customer can change settings to decline accepting cookies, please note in advance that all or some of the services provided on the website will be unusable in such cases.
The company bears no responsibility for the handling of personal information by websites that are not run by the company linked on the website.
7. Revisions
The company may revise the "Privacy Policy" as a result of changes in laws and regulations.
June 1st, 2020：Enacted
October 1st 2021：Revised
Hèiris Group Holdings Inc.
Founder and CEO, Kiyoshi Hashikawa
The company formulates, implements, maintains, and regularly improves the compliance program to protect personal information and specific and other personal information by fully educating board members and employees on the importance of personal information protection. ( 1. Formulation and Regular Improvement of Compliance Programs )
The company follows the "basic regulations for protecting personal information and other rules and regulations" It will make a management structure for personal information/specific and other personal information protection considering the work and scope of each department. It will appropriately collect, use, and provide personal information/specific and other personal information and disclose, correct, and deal with the personal information/specific and other personal information for the data subject. ( 2. Adherence to the Bais Regulations for Protecting Personal Information )
To ensure the accuracy and safety of the personal information/specific and other personal information, the company works to keep the personal information/specific and other personal information accurate and up to date. It will also implement safety measures from both information technology and management organization structure perspectives to prevent illegal access, loss, destruction, alteration, or leakage of personal information/specific and other personal information. ( 3. Guaranteeing Accuracy and Safety )
The company adheres to laws and regulations related to the protection of personal information as well as standards and guidelines set by administrative bodies. ( 4. Adherence to Laws and Regulations and Other Standards )
The company promises to respect and protect the personal information of customers who use the corporate website ( hereafter referred to as "the website" ) and the company-run record label websites.
The company does not provide, copy, or duplicate personal information for a third party without the customer’s consent unless information disclosure is required by laws and regulations such as the "Act on the Protection of Personal Information" However, for "data management" tasks, information can be outsourced to information technology specialists if the work is outsourced, by re-contracting with a subcontractor.
The management will be strictly managed so that there is no illegal usage.
The company sets the CEO as the person in charge of internal regulations for personal information protection and personal information management and handling.
The manager will provide the necessary and appropriate education to all employees and supervise the adherence appropriately.
Also, in each of the stages of personal information transferring and storage, the company will organize a safety management structure of personal information so that the personal information is not damaged or leaked and work for maintenance and improvement.
If the customer wishes to correct/suspend usage/disclose the personal information of the customer that the company owns, we ask that you please take the trouble to contact the email contact form "Click Here", to which we will promptly reply.
Also, please note in advance that this Privacy Policy can be "partially amended" without any prior notice as required matters will be regularly revised to match changes in laws and regulations.
The company promises to adhere to laws, regulations, and other standards related to protecting personal information and following the below content to appropriately handle personal information.
Also, for personal numbers and specific personal information of clients and related persons, the below will be formulated based on laws regarding the use of numbers to specify certain individuals through administrative processes.
1. Management of Personal Information
To prevent the leakage, loss, or damage of personal information, the company follows internal regulations related to laws, regulations, and guidelines.
It will implement appropriate safety management measures to work on protecting personal information.
Also, it will educate all employees on the appropriate handling of personal information and will work to maintain and improve the protection.
2. Acquirement of Personal Information and Usage Purpose
The company will appropriately acquire the personal information of customers.
Also, if the company intends to acquire personal information "and acquires information through paper or internet" it will explicitly state the usage purpose of the personal informatiozwn.
However, considering the provision situation, if the "usage purpose is obvious", the usage purpose of the personal information will not be explicitly stated.
( A ) To check and deliver the "products and services" customers purchased or registered.
1. To check the purchase of products and make their deliveries.
2. To check event applications and make ticket deliveries.
3. To check email magazine applications and send emails.
4. To check applications to fan club services and provide the services.
( B ) To improve and develop “products and services” that have been purchased or registered.
1. To make improvements so that products, services, and portal websites satisfy customers better.
2. To make improvements so that products, services, and portal services match customers’ individual needs better.
3. To investigate the level of satisfaction of "products and services" customers purchased or registered.
4. To understand the usage situation of customers and develop new "products and services" in the future.
( C ) To deliver the latest information of "products and services" purchased or registered.
1. To send the latest information about the company’s new "products and services"
2. To send information about fan club services.
( D ) To check and contact "applicants" for recruiting students for training schools, holding auditions, and recruiting other human resources.
1. Checking and contacting audition "applicants"
2. Checking and contacting "applicants" for training schools and other human resources recruitment.
( E ) Other Uses
1. For personal information obtained and kept before the enactment of the Personal Information Protection Act ( before March 31, 2005 ), the information will continue to be used only for the purposes above, ( A ) ( B ) ( C ) and ( D ).
2. If personal information is obtained through a succession of the business such as mergers/spin-offs/business transfers, only information with agreement from the person in question before the succession will be used, or the information will be used after sending a notice or making an announcement to achieve usage purposes.
3. For usage purposes other than the scope above, the personal information can still be acquired and be used without a prior agreement for the following situations: if it is based on laws and regulations necessary for protecting life, body, or assets and obtaining agreement from the person is difficult, or if it is necessary for the improvement of public health or the promotion of the sound upbringing of children and obtaining agreement from the person is difficult, or if it is necessary to cooperate with a government agency, local government, or appointee but obtaining an agreement from the person may hinder proceeding with the necessary work.
3. Providing Personal Data to a Third Party
The company does not provide personal data to a third party except for the situations below.
1. If the customer has given a prior agreement.
2. If the company outsources the handling of personal data to achieve usage purposes to a subcontractor that can exercise appropriate supervision.
3. If the personal information was obtained with the aim of providing it to a third party and the purpose, provided data items, provision methods, contact information to request suspension, and how to accept requests from the person in question is notified to the person in advance or made easily known and if a notice is sent to the Personal Information Protection Commission.
4. If it is based on laws and regulations or when it is necessary to protect life, body, and assets, and acquiring an agreement from the person is difficult.
5. If it is necessary for the improvement of public health or promotion of the sound upbringing of children, and acquiring an agreement from the person is difficult.
6. If it is necessary to cooperate with a government agency, local government, or an appointee to conduct tasks set out by laws and regulations, but acquiring an agreement from the person has the risk of hindering conducting the task.
7. When providing personal data for mergers, spin-off, or business transfer.
4. Providing Personal Data to Foreign Businesses
If the company is providing personal data to a third party ( excluding those with structures that conform to specified criteria in the Personal Information Protection Commission’s regulations based on "Article 24" of the Personal Information Protection Act ) outside of Japan ( excluding countries specified by the Personal Information Protection Commission’s regulations based on "Article 24" of the Personal Information Protection Act ) the company must obtain agreement from the person permitting provision to a third party outside of Japan in advance.
5. Inquiry Regarding the Disclosure of Personal Information
If the person or an agent requests a disclosure/correction/addition/deletion/member suspension of a customer’s personal data, the company asks that you contact the inquiry address below.
For membership information that the person registered through the internet, the person him/herself can correct/add/delete/suspend the membership of the customer’s personal information.
For personal information on the website or other personal information, please contact the below.
Hèiris Group Holdings Inc. ( Hours：Weekdays from 9:00 a.m. to 6:00 p.m. )
General Inquiry and Customer Inquiry "Click Here"
For inquiries, we may check for the person or the agent’s proper identification.
Please note in advance that requests may not be granted for the following situations.
1. If identification of the person or the legitimate agent is not possible.
2. If the requested disclosure/correction/addition/deletion/usage suspension does not correspond to the personal information the company owns.
3. If the company’s disclosure of the personal information has the risk of harming the person or a third party’s life, body, assets, or other rights and profits.
4. If the company’s conducting work properly is significantly affected by disclosing the personal data owned.
5. If the company disclosing the personal data owned violates other laws and regulations.
6. If corrections/additions are requested on the personal data the company owns, and if no correction is necessary considering the usage purpose, or if requests differ from facts.
7. If usage suspension is requested regarding the personal data the company owns, but the company has not made any procedural violations ( usage/obtainment outside the scope of the purpose or provisions to a third party for matters that do not correspond to ( 3-1 ) to ( 3-7 ) ).
8. If the usage suspension is requested regarding the personal data the company owns, but such usage suspension is difficult, and an alternative method can be taken to protect the rights and profits of the customer.
The company takes special considerations for handling the "personal information of customers under the age of 13" If we ask for personal information from customers under the age of 13, we always "get approval from the guardian" Please also note that when you call our customer service, we record the call to check the details regarding the call and for making accurate responses to inquiries and improving the phone services.
6. Handling Personal Information on the Website
Cookies are information sent to the browser of a customer through the server so that customers can use the internet conveniently.
The company also uses cookies for user customers.
Also, while the customer can change settings to decline accepting cookies, please note in advance that all or some of the services provided on the website will be unusable in such cases.
The company bears no responsibility for the handling of personal information by websites that are not run by the company linked on the website.
7. Revisions
The company may revise the "Privacy Policy" as a result of changes in laws and regulations.
June 1st, 2020：Enacted
October 1st 2021：Revised
Hèiris Group Holdings Inc.
Founder and CEO, Kiyoshi Hashikawa
Regarding this matter
Inquiry：Headquarters "Legal Office"
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